At first attempt if customer is not there and there is no safe place to leave the package, we left a card with tracking number and we gonna try to call or wait for the customer’s call and schedule another delivery without any fee or he can pickup at our office. At second attempt if no one’s there we send it back to the shipper with our lowest price (overnight 24h)
If there’s a error of suite or adress when we deliver we will find the good information and do the delivery without extra fees if its another adress we will charge km from the actual point to the new destination
If you cancel a shipment and our driver is 10 minutes or less from destination we will charge a cancellation fees of 5$
We charge % for fuel surcharge depending the average of the gaz price
All ouf our service is guarantee to be done in the right time (with one hour more) or we refund your service.